call toll-free 1-877-776-4844

  

FAQ


Please choose from one of the topics below:
  • 1
    Security

    Body Energy Club has made every effort to protect all sensitive, private and confidential customer information under our control from loss, misuse or alteration. This includes external firewall technology, staff access security passwords, customer passwords, and redundant accounting and audit. While we use SSL encryption (the highest form of data encryption commercially available) to protect sensitive information online, we also do everything in our power to protect user-information off-line.
  • 2
    Payment Option

    At this time Body Energy Club is happy to accept the following forms of payments:

    Visa
    MasterCard
    American Express
    Interac Transfer
  • 3
    Changing An Order

    You may change your order if you call or email us before your order is processed. Our toll free telephone number is 1-877-776-4844 or email us at sales@bodyenergyclub.com.
  • 4
    Canceling An Order

    You may cancel your order if you call or email us before your order is processed. Our toll free telephone number is 1-877-694-0422 or email us at sales@bodyenergyclub.com.
  • 5
    Return Policy

    Body Energy Club will be happy to issue you a full refund minus a 10% restocking fee in the form of an in store credit within 30 days on all unopened products. We must be notified of all returns prior to their return shipment.

    If you would like to return an item please ship it to our national warehouse. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. Promotional items (T-shirts, Shaker Cups, etc.), may be kept in lieu of any inconvenience you may have incurred.

    All International sales are final.
  • 6
    Damaged or Incorrect Items

    In the unfortunate event that any of your products arrive damaged, or if there has been an error in your order, please contact our Customer Service Department within 48 hours and we will be happy to assist you in resolving this matter.


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